With political leadership in disarray, the Chartered Management Institute (CMI) has published a timely report on how we can better equip the nation with the leadership skills needed to manage in times of uncertainty. Lessons from the world of business show how unsupportive working cultures are leaving managers to struggle with the fall-out of workplace crises. Most managers (94%) have faced crises during their career, but only half (55%) have handled them professionally, according to Bouncing Back: Leadership lessons in resilience, a report issued by the CMI.
CMI’s chief executive Ann Francke says that the findings of the report must be taken on board by the nation’s political and business leaders:
“Brexit will claim the careers of many political and business leaders unused to failure. But this is the grit from which resilient leaders and managers are made. The knockbacks that come from crises teach you how to tough it out, survive and grow – but only if you’re ready to learn.”
The report includes the reflections of professionals who have suffered high-profile challenges: Lord Browne of Madingley, Rachel Lowe, Stephen Robertson, Ivan Massow, Charlotte Proudman and Nick Leeson.
The absence of professional management ranked as a major factor in the cause of crises in a survey of 1,100 managers. 78% blamed a lack of support from senior management and 68% of managers cited culture failure as responsible.
The most common workplace crises are significant conflict with a colleague (54%), unfair treatment (49%), closely followed by project failure (36%). Managers struggled to deal with these crises, eight in ten (81%) managers said their confidence suffered as a result and almost two-thirds (63%) said their capacity to do their job suffered. This was worse on a personal level, only 36% believed they dealt with the emotional impact well and 82% of managers described this emotional impact as severe of very severe.
Lord Browne of Madingley who lost his position at BP due to misrepresenting his personal circumstances said: “The future is the only thing that matters, the past is not important. It is what it is and we move forward. Those at the top of an organisation should set the right tone, that inclusion is the single most important feature of leadership.”
Amongst managers that had dealt with a crisis, three quarters (77%) take a more active approach to risk management. This includes encouraging colleagues to discuss learnings more openly (81%), and communicate more effectively (83%). Most managers who have overcome adversity (84%) said that, as a manager, they are more prepared to handle a similar crisis in the future, and 85% say they now actively work to create and maintain a good workplace culture.
Rachel Lowe, whose original business went bankrupt, highlights the importance of resilience:
“When everything went wrong the effects were devastating. I lost absolutely everything. It wasn’t just a case of losing the business; it was very much a case of losing my mental state of mind. It takes courage to come back. You have to remember the successes, the positives, and keep going.”
CMI’s recommendations for leaders and managers coping with Brexit include:
1. Failure is acceptable – just so long as you learn from it Destigmatising failure is essential for creating a resilient organisational culture. Senior managers must provide their support to help employees cope with knockbacks and failure.
2. Accept, re-evaluate and face forward Managers who have survived and bounced back from crises say that taking responsibility, facing reality and looking forward were essential to helping them bounce back
3. Having the right mindset for resilience People and communication skills, as well clear strategic thinking are all named by managers as the three most effective tools for dealing with a crisis
Download the report: www.managers.org.uk/bouncingback.
Full press release on www.managers.org.uk