Open for business – an open letter to our clients and business partners from advo’s CEO

 

Dear All,

As the pandemic and wider restrictions start to bite, we thought it would be useful to update you on advo, and the arrangements we have in place to support organisations and their employees.

advo remains open for business, albeit with some adjustments to staff working practices.

advo has robust Business Continuity plans which have been enacted to ensure we can continue to support our clients in the coming weeks, perhaps months ahead.

We closely follow Government guidelines and so our Offices in Maidstone, Oxford and Newhaven are now closed to all but those few essential employees who ensure our service remains uninterrupted, with staff working from home. Our teams, infrastructure, compliance and staff support structures remain unchanged.

Changes previously initiated included the suspension of all face-to-face meetings. During this period, we would look to facilitate meetings via conference call and/or screen-share where at all possible.

If you need to contact us, in the first instance email your dedicated advo point of contact as this remains unchanged. If you are an advo Client you should also please provide us with any updated contact details, if these have changed.

The advo office phone lines are now on voicemail. These calls are retrieved regularly and messages forwarded to the relevant person who will respond as normal. Any post to the offices will be scanned and emailed to the relevant advo person.

You can help us by using your advo online access wherever possible to manage your staff benefits, HR & Payroll where applicable. If you are not currently using our online systems contact your advo dedicated contact who can arrange access. We would also ask for your patience if your enquiry takes a little longer to resolve as there may be issues outside of our control.

For advo Payroll clients there will be one further change to our service. We will no longer be able to post payslips and so all will move online via your employee’s portal or be emailed to you. If you have any questions then please get in touch with the advo payroll team on payroll.ops@advogroup.co.uk.

In these troubling times it is important to remember, employee benefits continue to be a key way of ensuring staff continue to feel supported. Medical insurance may provide additional assistance should public health services become stretched, travel insurance protection for cancelled trips and Employee Assistance Programmes vital emotional support through isolation and anxiety. Please speak to your dedicated advo contact for how to make the most out of your benefit plans.

I would like to thank you for your continued support and understanding during this challenging time. I would also like to take this opportunity to personally thank all our staff at advo who have adapted to the new situation admirably taking all the changes in their stride.

If you need any additional information or questions specific to your organisation then please contact us.

Employee Benefit clients can email us on info@advogroup.co.uk.

HR clients can email the team on advohr@advogroup.co.uk

Payroll clients should email payroll.ops@advogroup.co.uk.

 

Larry Bulmer, CEO

lbulmer@advogroup.co.uk

 

 
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