Leading health cash plan provider Medicash has received an ‘Outstanding’ rating in an assessment of customer experience by Investor in Customers (IIC). The Liverpool-based firm underwent a rigorous assessment by the IIC, an independent organisation which uses feedback from customers, intermediaries, staff and senior management to establish how well a business understands its customer needs, delivers products and services that meet those needs and engenders loyalty in customers and staff.
Customers of Medicash awarded top scores for the ‘quality of its products and services’ and ‘value for money’, along with the ‘fairness, integrity and honesty’ of Medicash customer service staff.
Comments from customers included:
“Customer Service is second to none! Every person that I speak to at Medicash can’t do enough for you. It is a pleasure to deal with them.”
“Medicash gives me financial peace of mind in so far as I know that if I need more frequent treatments than usual my net monthly outgoings will not increase.”
“I have always found the services provided to be excellent value for money. I also love that the company supports the usage of some alternative therapies i.e. acupuncture / hypnotherapy.”
“An excellent range of products to suit different needs and excellent customer service.”
Established over 140 years ago, Medicash is one of the largest and most established healthcare cash plan providers in the UK, offering a wide range of affordable health plans for companies, individuals and intermediaries.
Sue Weir, chief executive of Medicash, said: “We are thrilled with this assessment and to receive such glowing recognition, which is testament to the dedication of the team here at Medicash and our commitment to our customers and their wellbeing.
“Medicash has a long history of providing first-class products and services to businesses and individuals and we remain committed to building on our successes, continuing to provide the very best service to all of our customers.”
Commenting on Medicash’s accreditation, managing director of Investor in Customers, Neil Craig, said: “This is a superb result. These days, merely satisfying customers isn’t enough, successful companies are those that delight their customers with excellent service and the feedback we received from Medicash customers clearly reflects the commitment of the staff and senior management to providing an outstanding experience.”