One in five British workers is choosing to deliver bad news by email and an even more worrying one in ten is using text messages (this is according to a recent survey of 2,000 business professionals in the UK commissioned for the launch of a new communications system, Orbit, from Intercity Telecom). Surprisingly, women are 20 per cent more likely than men to turn to text, email or instant messaging to deliver bad news.
Andrew Jackson, Group CEO of Intercity Telecom, commented on the launch of Orbit: “Choosing the right way to communicate can make all the difference to the relationships that we build and helps avoid being misunderstood and email certainly isn’t the only way to communicate.”
With such a wide choice of communications methods being used in the modern office the study revealed that 69 per cent of UK workers have actually lost track of a conversation as it switches between different channels.
The variety of communications tools available means modern workers are having to choose the appropriate one for different situations, with the study highlighting some key trends. For example, more than one in ten (13 per cent) respondents declared they wouldn’t have the courage to sack someone face-to-face, choosing the phone, email, or even text to deliver the life-changing news. Half of people (52 per cent) would use text or email to end a business relationship, rather than plucking up the courage to pick up the phone.
Shockingly, more than a third (38 per cent) of British workers have texted or emailed in sick, with 22 percent admitting this was because they were pulling a sickie and were feeling too guilty to call. The survey also revealed that nearly half of all British workers (47 per cent) email someone every day who they’ve never actually spoken to.
“With the trend continuing for more flexible and distance working, Orbit is also designed to keep everyone in a business integrated at all times, regardless of where they are or whether they’re using their landline number, mobile or email. That means all your conversations are in one place, regardless of how or where they started”.
Orbit uses IP technology to create a flexible unified communications platform for business.